Casino shuttle management — from WhatsApp & spreadsheets to a single platform
Casino operations teams were managing player shuttles across WhatsApp groups, Excel sheets, and phone calls. Operators were unverified, schedules were missed, and real-time updates simply didn't exist.
CasGo was built to replace that chaos with a single B2B platform — giving casino admins control over operators, vehicles, agreements, schedules, and live tracking in one place.
Casino operations teams currently manage transport via spreadsheets, WhatsApp groups, or manual calls. Real-time updates are missing.
Employers spend hours creating and verifying new operators with no centralised record.
Manually checking books to confirm whether an operator is registered for a route or not.
Operators often change operation areas based on demand — no visibility into which agreement is currently active.
Persona + journey map — 120 historical trip records reviewed to surface real patterns
Transport & Operations Admin, Las Vegas. Manages multiple shuttle operators, vehicles, and player pickups daily — entirely through WhatsApp, Excel, and calls. Constantly firefighting missed trips, unverified operators, and stale schedules.
Managing Manually → Scheduling Routes → Tracking & Reporting. Pain was concentrated at agreement verification and live schedule updates — the two moments where the current tools failed hardest.
Internal logs surfaced the patterns: most delays traced back to operator onboarding gaps and no live status visibility during active runs.
12-week process — Discovery, Strategy, Architecture, Visual design, Iteration, Delivery
Rather than a feature list, CasGo was designed around 5 real admin workflows — the jobs to be done that Andrew and his peers actually performed every day.
Register transport operators with document tracking, vendor details, and active/inactive status — replacing hours of manual verification.
Link operators to specific properties and schedule types (weekend, weekly, monthly, yearly) in a 2-step flow — Agreement Details → Schedules.
See all shuttle runs — picking up, departed, arrived — with live status tags and player counts. Add players via swipe card or universal ID scan.
Live map tracking, trip detail feed, occupancy trend charts, and automatic failure alerts — all on the dashboard, filtered by property.
Historical data across trips, operators, and vehicles — surfaced in context, not buried in a separate reporting module.
Dashboard — live vehicle tracking, trip feed, occupancy trends, and arrival failure alerts
The goal wasn't to add more features, but to reduce friction in everyday tasks.
Numbers are useful only when they're presented meaningfully, at the moment of decision-making.
This project connected people, vehicles, routes, operators, agreements, schedules, and reporting. Designing meant thinking in relationships, not screens.
This project reminded me that good UX is not about making screens look pretty — it's about understanding the messy real world, and simplifying it.